Before shipment
If an order has not shipped, contact the team as soon as possible to discuss changes, cancellation or destination updates.
After-sales
Returns and After-Sales
Because ZAIHAI products are high-value water sports equipment, returns and replacement handling must be confirmed case by case.
After shipment
Return feasibility depends on product condition, freight route, battery or fuel-board restrictions, customs status and the reason for return.
Damaged shipment
Keep packaging, take clear photos and videos, and contact ZAIHAI immediately so logistics and after-sales review can start.
Replacement parts
For suitable cases, spare parts or accessories may be a faster solution than returning the whole product internationally.